Description

Sprout Social is seeking a highly skilled Strategic Services Consultant to join our EMEA Sales & Success team, based in either Ireland or the UK. This is an exceptional opportunity to accelerate your career and work with a winning team that sells and supports the leading social media management platform for businesses.

Why join Sprout’s Sales & Success team?

By joining our Sales and Success team, you’ll have the chance to work alongside some of the sharpest minds in the industry and collaborate with renowned brands such as Harrods, IHG, River Island, Stoneacre Motor Group, and University of Leeds. You’ll also have the autonomy to design your own career path and pursue the opportunities that best suit your goals and aspirations.

What you’ll do

• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• Enhance the social sophistication of our customers and our team to meet the ever-changing needs of social media
• Provide Enterprise customers with a tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals

What you’ll bring

We’re looking for a Strategic Services Consultant who can help our highest-spend and most complex customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is a perfect blend of product-savvy and customer-focused, with a deep understanding of the social industry and social KPIs, and a passion for working in a fast-paced and evolving environment.

The minimum qualifications for this role include:

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS
• Experience in training and navigating a software platform
• Project management experience

Preferred qualifications for this role include:

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
• Experience presenting to large groups in remote and in-person settings
• Excellent customer-facing skills and a customer-first mindset
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understanding of all components of a software sales process and customer lifecycle
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

How you’ll grow

Within 1 month, you’ll:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your manager to set initial priorities, aligning on expectations for your role, and planting goalposts for your career
• Meet with your Professional Services peer mentor and gather learnings to implement into your role
• Get to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product, and Marketing teams
• Shadow Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field
• Begin completing tasks for projects led by your Strategic Service Consultant peer with their support and guidance

Within 3 months, you’ll:

• Build connections with members from other teams through active networking and community building
• Fully understand our Services offerings, from delivery to project management to reporting
• Develop a clear understanding of the entire Sprout platform, its features, and use cases, and be able to explain them to customers
• Lead services projects (both independently and with peer mentor support) and clearly communicate results and deliverables to customers

Within 6 months, you’ll:

• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Independently manage and deliver all types of Services projects
• Become a Sprout Social product expert to confidently speak to ever-changing trends, new product features, and platform enhancements to help our customers realize their full potential and accomplish their goals

Within 12 months, you’ll:

• Become a go-to resource for the Professional Services team and the larger Sales & Customer Success organization, delivering at a high level each day and making an impact outside of just customer work
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product, and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity, and inclusion initiatives, and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting

Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.

#LI-Remote

If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.